Executive Summary / Introduction
Inclusive leaders get the best out of all their people, helping their organisations to succeed in today’s complex, diverse national and global environment. Through their skills in adaptability, building relationships and developing talent, inclusive leaders are able to increase performance and innovation.
Inclusive leadership is leadership excellence. The way we do business is changing. Customers and employees are becoming more diverse. The development of the knowledge economy means flatter, less hierarchical structures in organisations. Increased agility is the necessary response to emerging markets, economic downturn and the cultural change inspired by social media and new ways of communicating.
What does all this mean for leadership? It means leaders need to be adaptable to be able to manage workplaces of the future, to create cultures that are not only diverse but that leverage that difference for competitive advantage. It means that trust is essential to employee engagement and organisational performance.
Why is inclusive leadership important?
Leadership behaviour has a powerful influence on the performance of employees, whether positive or negative, and the progression of diverse groups in an organisation. Inclusive leaders are effective in breaking down the barriers to progression experienced by many women and minority groups.